{"id":3069,"date":"2015-02-03T14:05:35","date_gmt":"2015-02-03T18:05:35","guid":{"rendered":"http:\/\/www.prisonpolicy.org\/blog\/?p=3069"},"modified":"2015-02-03T14:09:19","modified_gmt":"2015-02-03T18:09:19","slug":"securus-refund-disaster","status":"publish","type":"post","link":"https:\/\/www.prisonpolicy.org\/blog\/2015\/02\/03\/securus-refund-disaster\/","title":{"rendered":"No surprise: Securus refund disaster"},"content":{"rendered":"<p>I woke up today feeling pretty irked. Back when we were working on our report on the <a href=\"\/visitation\/\"> video visitation<\/a> industry in prisons and jails, I tried to do a Securus video visit with an incarcerated person in Texas. Even though the Securus interface said &#8220;Status: Ready,&#8221; and I could see my face on the computer screen,  I waited for 25 minutes for a video visit that never happened.<\/p>\n<p>As a result, a month ago, I requested a refund from Securus. Since it seemed like I did everything right, I was feeling fairly confident that I\u2019d get a refund. I submitted the refund form a month ago and never heard back. Today, I called, and the automated attendant said I&#8217;d have a 4 minute wait, but after 20 minutes I gave up.<\/p>\n<p>And then I noticed this: Securus changed the status of my video visit to &#8220;Status: You did not log in for your scheduled visit.&#8221; I just so happen to have a screen shot of the Securus website from last month when I was waiting for my visit. Do I look logged in to you?<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" src=\"\/\/static.prisonpolicy.org\/images\/securus_refund_blog.jpg\" width=\"586\" height=\"330\" alt=\"Securus video visit screen shoot\" \/><\/p>\n","protected":false},"excerpt":{"rendered":"<p>I waste 25 minutes for a visit that never happens, and Securus gets to keep my money anyway.<\/p>\n","protected":false},"author":11,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[4,3],"tags":[],"coauthors":[21],"class_list":["post-3069","post","type-post","status-publish","format-standard","hentry","category-phones","category-shorts"],"_links":{"self":[{"href":"https:\/\/www.prisonpolicy.org\/blog\/wp-json\/wp\/v2\/posts\/3069","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.prisonpolicy.org\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.prisonpolicy.org\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.prisonpolicy.org\/blog\/wp-json\/wp\/v2\/users\/11"}],"replies":[{"embeddable":true,"href":"https:\/\/www.prisonpolicy.org\/blog\/wp-json\/wp\/v2\/comments?post=3069"}],"version-history":[{"count":0,"href":"https:\/\/www.prisonpolicy.org\/blog\/wp-json\/wp\/v2\/posts\/3069\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.prisonpolicy.org\/blog\/wp-json\/wp\/v2\/media?parent=3069"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.prisonpolicy.org\/blog\/wp-json\/wp\/v2\/categories?post=3069"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.prisonpolicy.org\/blog\/wp-json\/wp\/v2\/tags?post=3069"},{"taxonomy":"author","embeddable":true,"href":"https:\/\/www.prisonpolicy.org\/blog\/wp-json\/wp\/v2\/coauthors?post=3069"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}