Securus agrees that it’s ripping customers off via outrageous prison phone fees
by Leah Sakala, June 11, 2013
Yet another phone company is recognizing the broken nature of the prison phone industry, and this time it’s a big one.
In a letter filed yesterday with the FCC, the second-largest phone company in the prison phone industry, Securus, has agreed that, “certain practices, which serve to artificially inflate the cost of prison phone calls, are egregious and should be eliminated.”
Which practices? For example, Securus writes, charging customers extra fees to refund their money is “restrictive and unwarranted.”
The fact that Securus officials are speaking out against exploitative industry practices is great news. But will they take their own advice and stop charging customers $4.95 just to get their own money back? Only time will tell.