More states are signing harmful “free prison tablet” contracts

Tablet computers are delivering a captive audience to profit-seeking companies, while enabling prisons to cut essential services like law libraries. We investigate.

by Mack Finkel and Wanda Bertram, March 7, 2019

We released an updated briefing on prison tablets in 2024. We recommend reading that, instead.

This article was updated in May 2021 with details about California’s prison tablet contract, and in August 2023 with information about additional attempts to eliminate existing services in favor of tablets in prisons.

Twelve states have recently signed contracts with prison telecom companies to provide tablet computers to incarcerated people – a sharp increase since we began analyzing these contracts in 2017. Though many prisons already allow incarcerated people to buy tablets, these contracts provide something different: Tablets for free, ostensibly at no cost to either consumers or taxpayers. (To be clear, these aren’t like the iPads you can buy at a store; they’re cheaply made, with no internet access.)

But as with most state contracts that appear to cost nothing, there is a catch – several, in fact.

First, the “free” tablets charge users at every opportunity, including above-market prices for phone calls, video chats and media. Even sending an email requires a paid “stamp.” Furthermore, our recent analysis of these contracts suggests that they actually put the interests of incarcerated people last, prioritizing cost savings and the provider’s bottom line.

For instance, many of these contracts:

• Guarantee the Department of Corrections a portion of tablet revenue.
• Allow tablet providers to alter the prices of services – such as email, music and money transfer – without state approval.
• Allow providers to terminate tablet services if the tablets aren’t profitable enough.
• Exempt providers from replacing a broken tablet if they think it was “willfully” damaged – a loophole ripe for exploitation, as prison tablets are cheaply made and break easily.

More details below:

Providers and DOC officials often describe free tablets as a gift to incarcerated people, but they more closely resemble a corporate investment than a gift. For the companies, free tablets with expensive services more than pay for themselves down the line. And for prison administrators, tablets pave the way for the elimination of essential services. We’ve already seen prisons eliminate:

• Law libraries. South Dakota eliminated its paralegals and physical law library after rolling out tablets. A subsequent lawsuit alleged that the tablet software meant to replace the law library is often unusable, and deprives incarcerated people of meaningful access to the courts.
• Physical books. In 2018, Pennsylvania ended book donations to incarcerated people in favor of costly e-books, many of which were lifted directly from the free online library at Project Gutenberg (this policy was ultimately repealed and replaced with a cumbersome policy requiring book donations go through a “secure processing center” before being delivered to incarcerated people). New York and Maryland also tried to end book donations (before public pressure forced them to backtrack), and one large Florida jail even took away Bibles, replacing them with low-quality e-Bibles on tablets. In Cook County, Illinois, the sheriff’s office declared “paper products” contraband in 2023 and has limited access to books, offering tablets as an “alternative.”
• Postal mail, which prisons can eliminate in favor of digital mail scans (as Pennsylvania did) and paid electronic messaging.
• Music and Mp3 players. In 2017, the Florida Department of Corrections transitioned from MP3 players to tablets and people who had bought hundreds or thousands of dollars of music lost access to the music on the MP3 players, as they were confiscated as contraband when replaced with tablets.
• Educational programming. Tablets are increasingly being used to supplement – and supplant – in-person higher education in prisons, leading to a “subpar educational experience” and significant technical difficulties in many state prisons, including in Missouri and Florida. In Massachusetts in 2022, the Department of Corrections chose to not reapply for more than $2 million in state educational grants for prison programs, and instead encouraged using tablets (which the state has already spent $14 million on) that are “pre-loaded with educational materials that they can use to study on their own” (the DOC maintains that this is in an effort to “offer more enrichment,” rather than replace existing teachers and programs).

All this being said, there is nothing inherently wrong with tablet technology, in or out of a prison setting. It’s certainly possible to imagine using tablet technology to substantially improve prison life — if states can ever learn to distinguish truly innovative policies from high-tech ploys to cut costs.