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—Peter Wagner, Executive Director
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Iowa jail telephone providers and rates by county, early 2021

by Andrea Fenster

In early 2021, the Iowa Utilities Board approved new rates for phone calls home from Iowa jails. This table lists those rates — and for counties served by companies that did not submit rates for approval to the Iowa Utilities Board — we did other research to fill in the gaps.

To benefit other researchers, we also added the most recently available average daily population for each facility (from the 2019 annual reports filed by the companies to the FCC, from their tariffs, or from the 2013 Census of Jails) and whether, as of March 25, 2021 the Iowa Utilities Board has approved a tariff for that facility.

County Company Cost per minute for in-state calls Cost of a 15 Minutes Call Average Daily Population, most recent year available Has the Iowa Utilities Board approved a company’s tariff for this facility? Notes and exceptions
Adair Reliance $0.25 $3.75 5 Yes
Adams Reliance $0.25 $3.75 10 Yes
Allamakee Reliance $0.25 $3.75 7 Yes
Appanoose Reliance $0.25 $3.75 20 Yes
Audubon Securus $0.25 $3.75 4 Yes
Benton Combined Public Communications $0.21 $3.15 35 Yes
Black Hawk GTL $0.22 $3.30 235 Yes
Boone Reliance $0.25 $3.75 28 Yes
Bremer Securus $0.21 $3.15 39 Yes
Buchanan Reliance $0.25 $3.75 25 Yes
Buena Vista Reliance $0.25 $3.75 22 Yes
Butler Reliance $0.25 $3.75 6 Yes
Calhoun This county does not have a jail n/a
Carroll Reliance $0.25 $3.75 8 Yes
Cass Securus $0.22 $3.30 11 Yes
Cedar Combined Public Communications $0.21 $3.15 24 Yes
Cerro Gordo Prodigy $0.21 $3.15 80 Yes
Cherokee Reliance $0.25 $3.75 6 Yes
Chickasaw Reliance $0.25 $3.75 1 Yes
Clarke Securus $0.21 $3.15 14 Yes
Clay Reliance $0.25 $3.75 5 Yes
Clayton Reliance $0.25 $3.75 15 Yes
Clinton Reliance $0.25 $3.75 38 Yes
Crawford Securus $0.25 $3.75 30 Yes
Dallas Encartele $0.25 $3.75 32 Yes
Davis Lattice Unknown (No tariff filed and no public rate calculator) Unknown (No tariff filed and no public rate calculator) 5 No
Decatur Reliance $0.25 $3.75 3 Yes
Delaware Reliance $0.25 $3.75 12 Yes
Des Moines Prodigy $0.21 $3.15 90 Yes
Dickinson Reliance $0.25 $3.75 10 Yes
Dubuque ICSolutions $0.21 $3.15 116 Yes Collect calls are $0.25 per minute.
Emmet Reliance $0.25 $3.75 6 Yes
Fayette Reliance $0.25 $3.75 40 Yes
Floyd Encartele $0.25 $3.75 8 Yes
Franklin This county does not have a jail n/a
Fremont Reliance $0.25 $3.75 5 Yes
Greene Reliance $0.25 $3.75 4 Yes
Grundy Reliance $0.25 $3.75 8 Yes
Guthrie Reliance $0.25 $3.75 4 Yes
Hamilton Reliance $0.25 $3.75 27 Yes
Hancock This county does not have a jail n/a
Hardin NCIC $0.25 $3.75 43 Yes
Harrison Reliance $0.25 $3.75 10 Yes
Henry Reliance $0.25 $3.75 4 Yes
Howard Reliance $0.25 $3.75 2 Yes
Humboldt Reliance $0.25 $3.75 8 Yes
Ida Reliance $0.25 $3.75 6 Yes
Iowa Lattice Unknown (No tariff filed and no public rate calculator) Unknown (No tariff filed and no public rate calculator) 30 No It is possible but unlikely that Combined Public Communications serves this county because it claims to do so on its website, although its tariff submitted to the Iowa Utilities Board did not include this county.
Iowa DHS Eldora Training School for Boys GTL $0.11 $1.65 133 Yes
Jackson Encartele $0.25 $3.75 9 Yes
Jasper ICSolutions $0.21 $3.15 27 Yes Collect calls are $0.25 per minute.
Jefferson Reliance $0.25 $3.75 19 Yes
Johnson Lattice Unknown (No tariff filed and no public rate calculator) Unknown (No tariff filed and no public rate calculator) Unknown No
Jones Reliance $0.25 $3.75 26 Yes
Keokuk Reliance $0.25 $3.75 8 Yes
Kossuth Reliance $0.25 $3.75 21 Yes
Lee NCIC $0.25 $3.75 54 Yes
Linn NCIC $0.25 $3.75 325 Yes
Louisa CPC $0.21 $3.15 20 Yes
Lucas This county does not have a jail n/a
Lyon Reliance $0.25 $3.75 17 Yes
Madison CPC $0.21 $3.15 11 Yes
Mahaska Securus $0.25 $3.75 39 Yes
Marion Turnkey Unknown (No tariff filed and no public rate calculator) Unknown (No tariff filed and no public rate calculator) 19 No
Marshall Encartele $0.25 $3.75 145 Yes
Mills Reliance $0.25 $3.75 18 Yes
Mitchell Reliance $0.25 $3.75 5 Yes
Monona Reliance $0.25 $3.75 9 Yes
Monroe Reliance $0.25 $3.75 8 Yes
Montgomery Reliance $0.25 $3.75 7 Yes
Muscatine Turnkey Unknown (No tariff filed and no public rate calculator) Unknown (No tariff filed and no public rate calculator) 167 No
O’Brien Reliance $0.25 $3.75 29 Yes
Osceola Reliance $0.25 $3.75 4 Yes
Page Reliance $0.25 $3.75 17 Yes
Palo Alto Reliance $0.25 $3.75 4 Yes
Plymouth Reliance $0.25 $3.75 30 Yes
Pocahontas Turnkey Unknown (No tariff filed and no public rate calculator) Unknown (No tariff filed and no public rate calculator) 6 No
Polk Securus $0.15 $2.25 987 Yes
Pottawattamie Turnkey Unknown (No tariff filed and no public rate calculator) Unknown (No tariff filed and no public rate calculator) 216 No
Poweshiek Reliance $0.25 $3.75 20 Yes
Ringgold Reliance $0.25 $3.75 13 Yes
Sac Reliance $0.25 $3.75 12 Yes
Scott County GTL $0.16 $2.40 363 Yes
Shelby Reliance $0.25 $3.75 7 Yes
Sioux Reliance $0.25 $3.75 30 Yes
Story Securus $0.25 $3.75 72 Yes This rate is for “collect and prepaid” calls. “Debit calls”, however, are $0.21 per minute.
Tama CPC $0.21 $3.15 21 Yes
Taylor Reliance $0.25 $3.75 4 Yes
Union NCIC $0.25 $3.75 9 Yes
Van Buren Reliance $0.25 $3.75 4 Yes
Wapello Prodigy $0.21 $3.15 150 Yes
Warren This county does not have a jail n/a
Washington Reliance $0.25 $3.75 25 Yes
Wayne Reliance $0.25 $3.75 16 Yes
Webster Securus $0.25 $3.75 51 Yes
Winnebago Reliance $0.25 $3.75 4 Yes
Winneshiek Encartele or Reliance $0.25 $3.75 9 Yes The jail’s website lists both companies. Encartele lists this county on its tariff filed at the Iowa Utilities Board, and Reliance listed this county in its May 2019 Iowa Revenue and Expense Report, but not in its tariff.
Woodbury NCIC $0.25 $3.75 173 Yes
Worth Reliance $0.25 $3.75 5 Yes
Wright Reliance $0.25 $3.75 14 Yes


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