Calling on the FCC to address the high cost of jail phone calls

This week, the Prison Policy Initiative filed comments urging the FCC to take steps to lower jail phone costs and stop unfair practices by the correctional phone industry.

by Stephen Raher, September 29, 2021

On September 27, Prison Policy Initiative filed comments with the Federal Communications Commission, explaining what the agency should do to lower phone costs for people in jail and address unfair practices in the correctional phone industry.

For nearly two decades, the FCC has worked in fits and starts to address high prices and other problems with communications services in jails and prisons. In May, the commission slightly lowered rates for some callers and announced its intent to further revise the rules applicable to the phone companies. This week was the deadline for parties to file comments on the next round of new rules.

Our comments provide the following new evidence to help guide the FCC’s decision-making:

We also make several legal arguments, urging the FCC to:

  • Lower the amount that companies can charge as “ancillary fees” (for things like depositing money into a prepaid phone account).
  • Reduce consumers’ phone bills by waiving Universal Service Fund taxes on prison and jail phone calls.
  • Crack down on deceptive practices that steer people to unnecessarily expensive options. For example, someone who was just arrested will probably not know about the confusing calling options, and phone companies often encourage people to pick the most expensive option when calling their family to ask for help.
  • Not make family members pay for facility security costs through their phone bills (for example, expenses like monitoring phone calls and maintaining lists of blocked numbers).
  • Collect more data that will allow the agency to refute some of the long-running (and factually suspect) arguments made by the dominant correctional phone companies.

Several other allies filed comments as well. Replies are due at the end of October, and it will likely take the FCC months or even years to issue new rules.

One response:

  1. Tina Fox says:

    My fiance is incarcerated in Pendleton, Indiana and calls from him are awful they cost $4.85 for 15 min and we never get the full 15 minutes we get cut off most of the time we can’t hear each other and the phone company has taken over $50.00 from me and not returned it saying they have. The phone calls to inmates are terrible and should be changed and should not cost them this much to contact the ones they love.

Leave a Comment

Please note: Comments are moderated and there may be a delay before your comment appears. There is no need to resubmit your comment.



Stay Informed


Get the latest updates:



Tweet this page Donate