Communication

Rather than encouraging people in prison to stay in contact with their loved ones, prisons and jails frequently restrict communication -- and even partner with private companies to exploit families trying to stay in touch. We're exposing these abusive practices and fighting back.

Below is some of our key research and organizing. (See also our related organizing around preserving face-to-face family contact in prisons.)


 

Key statistics:

  • Maximum charge per-minute for phone and video calls with people in prison, 2024: $0.06 per minute1
    • … after the Trump administration raised the cap in 2025: $0.11 per minute2
  • Percentage change in prison phone and video call prices between 2024-2025: 83% increase3
  • Average daily wage of incarcerated workers: $0.86 per day4
  • Annual cost to families of prison phone calls and commissary purchases: $5.6 billion5
  • Percentage of families who can’t meet basic food or housing needs because of the costs of having an incarcerated loved one: 65%6
  • In places that have made jail phone calls free, average time someone in jail would spend on the phone each day when they had to pay old rates: 27 minutes per day7
    • … once calls were made free: 57 minutes per day8
  • Year Connecticut made communications services free in state prisons and youth facilities: 20229
  • Previous cost-per-minute for a phone call from Connecticut prisons: $0.24 per minute10
  • Percentage increase in average call time per person, per day once Connecticut made communications free: 142%11
  • Average amount families saved per incarcerated person, per year once Connecticut made communications free: $1,801 per year12
  • Percentage of incarcerated people who have reported that free communications helped build or repair relationships with loved ones: 93%13

Campaigns

  • report thumbnailRegulating the prison and jail phone industry
    Families still pay exorbitant rates just to stay in touch with their incarcerated loved ones, while companies rake in huge profits and develop new ways to squeeze money out of those who can least afford it.
  • report thumbnailProtecting postal mail
    Increasing prices and and efforts to eliminate physical mail threaten a vital connection between incarcerated people and their families. Through research and advocacy we're fighting back.
  • report thumbnailProtecting in-person visits from the predatory "video calling" industry
    We uncovered how jails collude with telecom companies to eliminate human contact, by replacing in-person visits with expensive, low-quality video chats. Our research and campaign is helping preserve face-to-face visits.
  • report thumbnailInvestigating electronic messaging and tablets in prisons
    Prisons and jails are partnering with private companies to offer email services, but there's a catch: The companies charge incarcerated people for every message they send. We're staying ahead of these profiteers by exposing the hidden costs in their digital offerings.


Briefings



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