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Correctional Contracts Library

Correctional Contracts Library documentation

This database contains documents about prison and jail purchases of goods and services (“procurement documents,” in technical terms). Our work has focused largely on communications and technology services, so the majority of documents in this database focus on this area, but other types of contracts are included as well. In addition to contracts, the database also includes procurement solicitations and other related documents.

The documents in this database come from various sources: open records requests, discovery in litigation or regulatory proceedings, other advocacy groups, and anonymous tips. In the remarks field, we’ve provided some information to help you better understand these documents, but if you have additional questions we encourage you to reach out to the appropriate jail, prison, or Department of Corrections.

Unless we need to reduce the size of a large document, files are generally posted in the same format we received them. This means that if we submit an open records request for a contract, and the agency provides the contract as ten separate files, it will probably appear in the database as one entry with ten subsidiary files. If we receive documents through a public records request, the file might contain a copy of the agency’s cover letter responding to the request.


Do you have documents you’d like to submit?

We accept new submissions for inclusion in this database. If you have a small number of files, you can email them directly. If you have a large number of files, please use this form to send us a message describing the type and amount of information you have, and we’ll get back to you.


Database fields

We organize documents by facility, type, service, vendor, date, estimated expiration date, facility type, and state. We also provide additional information in the “remarks” field for some entries. Below is documentation on how we categorized information and what each field means.

Correctional facility

This field indicates the name of the facility that has entered into the contract:

  • For federal or state correctional or detention systems, we simply list the agency (e.g., Alabama Department of Corrections, Federal Bureau of Prisons).
  • For local jails, we use facility names from the Bureau of Justice Statistics Census of Jails.
  • Privately operated facilities are listed individually along with the location and the name of the operator (e.g., Adelanto ICE Processing Center (Adelanto, CA-Geo Group)

Document types

The database contains seven types of documents:

  • Solicitation: a document issued by a correctional facility or agency that wants to purchase goods or services. The document may be called a request for proposal, request for information, request for qualifications, or other similar names.
  • Proposal: a vendor’s written offer to provide services under contract (sometimes called a bid). These are usually submitted in response to a solicitation but can also be unsolicited.
  • Contract: an agreement where a correctional agency agrees to purchase goods or services from a vendor.
  • Commission report: a report showing sales volume for a given period (i.e., minutes of phone calls or items sold through a commissary). These reports often — but not always — include the site commission payments that the vendor pays to the correctional facility.
  • Bid evaluation: agency document listing proposals received for a given contract. The document may or may not score or rank the offers received.
  • Bid protest: a protest by an unsuccessful bidder challenging an agency’s decision to award a contract to another company. This category includes actual bid protests, administrative decisions, and court documents or rulings.
  • Miscellaneous: procurement-related documents that do not fit in the above categories

Some entries have multiple document types. For example, contracts frequently attach the vendor’s proposal as an exhibit — in these situations, the entry will be marked as both a Contract and a Proposal. If the agency’s request for proposals is also attached, it will be marked as a Solicitation as well. Another common example occurs when requests for proposals include historical call-volume reports so that bidders can anticipate the amount of revenue they might receive. In these situations, the entry will be coded as both a Solicitation and a Commission Report.

Covered Services

The database contains documents associated with 15 different kinds of services:

  • Commissary: this covers contracts for third-party management of a prison or jail commissary and contracts simply for purchasing inventory. Also included are contracts for companies that ship “care packages” ordered by families of incarcerated people.
  • Electronic messaging (“email”): text-based communication where the incarcerated user can send and receive written messages transmitted electronically. This category does not include messaging services that use SMS (this is a separate category below)
  • Facility management (private prison contracts): this covers contracts for the private management of an entire prison or jail. These contracts are not a focus of this database, but we include them when we come across them.
  • Facility management software: software used by correctional facilities to track incarcerated people admitted to, housed in, and released from the facility.
  • Food service: this category includes management of a correctional facility cafeteria and purchasing food for use in the cafeteria. This category does not include commissary services (this is a separate category above).
  • Healthcare services: professional medical care, whether rendered inside a facility or off-site.
  • Inmate banking software: management of trust accounts. This does not include money-transfer services (this is a separate category below).
  • Mail scanning: scanning or photocopying of incoming postal mail.
  • Money transfer: services that allow people to send money to an incarcerated friend or relative.
  • Release cards: prepaid debit cards issued to people when released from prison or jail.
  • Tablets: hand-held computer devices for use by incarcerated people. These devices might be shared or individually assigned, and they may be provided to incarcerated people “free,” for purchase, or for rental.
  • Telephone (voice calling): real-time audio communication, regardless of the hardware used.
  • Text messaging (SMS): written communication that the non-incarcerated user sends or receives on a mobile phone using SMS protocol.
  • Video calling: real-time communication that includes both audio and video, regardless of the hardware used.
  • Voicemail: incoming or outgoing voicemail

Many contracts cover multiple services that are “bundled” under one agreement negotiated by the correctional facility and vendor. In these situations, we code the record with all applicable services.

We code records with any services that were ever provided under the contract, even if this changes over time. For example, if a contract is initially for voice telephone service and a later amendment that adds video calling, the database record will be coded as voice telephone and video. Similarly, if the original contract was for voice telephone and video calling, but a later amendment removes the video calling, the contract will still be coded for both services.

Some contracts include specialized services not included on this list. These services may be noted in the “remarks” field.

Vendor name

We use the name that appears in the contract (omissions or minor variations in entity designations like “Inc.” or “LLC” are disregarded).

If a vendor name changes, either through a formal name change, or a merger/acquisition, we create a new vendor name and link the old one as an alias. WE also use aliases for corporate trade names (for example, “Turnkey Corrections” is a trade name used by T.W. Vending, Inc.)

For bid evaluation documents or joint-venture contracts, there may be more than one vendor listed.

What if I don’t see the company name I’m looking for?
The search menu only contains the primary name for each company. So, for example, if you want to search for Turnkey Corrections contracts, you will have to search under the primary name, T.W. Vending, Inc. If you don’t see the name you are interested in on the search menu, you can either use your browser’s find function (ctrl-F) or you can browse this table of all the aliases in our database (note this table includes companies for which we do not yet have documents).

Name Alias of
3CInteractive Securus Technologies, LLC
AMTEL ATN, Inc.
Archonix Systems, LLC Securus Technologies, LLC
Aventiv Securus Technologies, LLC
BellSouth AT&T
CTEL Consolidated Telecom
DSI-ITI, Inc. Global Tel*Link Corp.
Edovo Jail Education Solutions, Inc.
Evercom Systems, Inc. Securus Technologies, LLC
Food Express USA Union Supply Group, Inc.
FSH Communications, LLC Global Tel*Link Corp.
GTL Global Tel*Link Corp.
Legacy Inmate Communications Jail Education Solutions, Inc.
Legacy Inmate Solutions Jail Education Solutions, Inc.
Message Link Global Tel*Link Corp.
NCIC Inmate Communications Network Communications International Corp.
Primonics, Inc. Securus Technologies, LLC
Public Communications Services, Inc. Global Tel*Link Corp.
Renovo Global Tel*Link Corp.
SmartJailMail Smart Communications Holding, Inc.
Telmate, LLC Global Tel*Link Corp.
TKC TeleCom, LLC T.W. Vending, Inc.
T-NETIX, Inc. Securus Technologies, LLC
Touchpay Global Tel*Link Corp.
TurnKey Corrections T.W. Vending, Inc.
Value-Added Communications, Inc. Global Tel*Link Corp.

Dates

Document date is our best guess when services were first provided under the contract. If not specified, we use the last date that a party signed the contract.

  • For RFPs, we use the date of issuance if known (if not known, then we use the submission deadline).

Estimated expiration date is our best guess as to when the contract might expire, but it is just an estimate that should be treated as a guide toward the likely expiration date rather than a definitive statement that a contract did or will expire on a particular date. Additionally:

  • If a contract provides services from a beginning date to an end date, we will list the end date as the estimated expiration date. More commonly, contracts consist of a “base period” plus one or more optional “extension periods.” In these situations, if the contract is still in its base period when we enter it into this database, we typically list the end of the base period as the estimated expiration date. If the base period has ended, we will either list the end of the last extension period as the estimated expiration date or leave this field blank.
  • Correctional facilities and vendors often negotiate extensions of contract terms as part of an amendment. In these cases, we don’t always know about the amendment. But, if we have a copy of the amendment, we will list the amended expiration date as the estimated expiration date.
  • Correctional facilities and vendors sometimes informally agree to extend a contract without signing an amendment. In these cases, we might request a currently operative contract from an agency and receive an agreement that has already expired. In these situations, we will leave the estimated expiration date field blank and possibly make a note in the remarks field.

A date might be a specific day in YYYY-MM-DD format, or it could just be a year.

Facility type

Correctional facilities are classified as: state prison, jail, federal prison, immigration detention, juvenile, tribal, mental health, military, or privately owned.

Prisons and jails routinely contract with private companies to provide services, such as phone calls, money transfers, commissary, and release cards. Through our work to expose the worst practices in this industry, we’ve developed a robust database of contracts and other documents that spell out the terms of the agreements governments have with these companies. For the first time ever, we’ve put these documents together in one place so researchers, activists, policymakers, and journalists can build upon our work.



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Facility Type Covered services Vendors DateEst. expiration date Facility typeState Document title and files Remarks
Albany Co. Corr. Fac. (New York) Contract Electronic messaging ("email"), Mail scanning, Tablets, Telephone (voice calling), Video calling • Securus Technologies, LLC 2019-02-112022-02-11 jail NY Agreement between the County of Albany and Securus Technologies, Inc. for Inmate Phone and Communication System:Albany_County_NY.pdf Includes electronic law library service delivered via tablet.
Brown Co. Jail (Wisconsin) Contract Electronic messaging ("email"), Mail scanning, Tablets, Telephone (voice calling), Video calling, Voicemail • Securus Technologies, LLC 2020-06-152025-06-15 jail WI Master Services Agreement:i-003189 Brown County, WI_various_MSA_Renewal 2020.pdf
Chilton Co. Jail (Alabama) Solicitation Electronic messaging ("email"), Mail scanning, Tablets, Telephone (voice calling), Video calling, Voicemail 2021-04-14 jail AL Request for Proposal: Inmate Communications Services:a2b0865af4cce83609298afb464ce7fc86de2364.pdf
Dallas County Jails (Texas) Proposal Electronic messaging ("email"), Mail scanning, Tablets, Telephone (voice calling), Video calling • Securus Technologies, LLC 2019-10-12 jail TX Response to RFP No. 2019-064-6828:Securus_RFP No. 2019-064-6828_Dallas County.pdf Dallas BAFO and Questions_2019_submitted dec 4.pdf Includes vendor's original proposal plus a separate document answering questions and providing a "best and final offer"
Douglas Co. Det. Fac. (Colorado) Contract Electronic messaging ("email"), Mail scanning, Tablets, Telephone (voice calling), Video calling • Securus Technologies, LLC 2020-01-062024-12-31 jail CO Public Contract for Services:Douglas County Detention Center, CO_16014_Contract_New 2020_Redacted.pdf
Federal Bureau of Prisons Contract Mail scanning • Sysorex Government Services Inc. 2020-03-012021-06-30 federal_prison Contract NNG15SC88B:Federal_BOP.pdf In response to a FOIA request from Prison Policy Initiative seeking contracts for mail-scanning vendors, the BOP responded in April 2022 that it "does not presently have an active contract for Mail Scanning at any institution." It provided these contract documents for a "pilot program" at FCI Beckley and USP Canaan that the agency says was operational from March 2020 through June 2021. Nearly all pricing information is redacted.
Fremont Co. Jail (Colorado) Contract Electronic messaging ("email"), Mail scanning, Tablets, Telephone (voice calling), Video calling • Securus Technologies, LLC 2019-12-312026-12-31 jail CO Master Services Agreement:Fremont County Detention Center, CO_08835_MSA_Renewal 2019_Redacted.pdf Fremont County Detention Center, CO_08835_Renewal 2021 FCC Order_Redacted.pdf 2021 amendment modifies rates and adds mail scanning.
Garfield Co. Jail (Colorado) Contract Mail scanning, Tablets, Telephone (voice calling), Video calling, Voicemail • Inmate Calling Solutions, LLC 2021-06-142026-06-14 jail CO Inmate Telephone Services Agreement:Garfield County, CO - Contract 2021.pdf
Genessee Co. Jail (Michigan) Contract Electronic messaging ("email"), Mail scanning, Tablets, Telephone (voice calling), Video calling • Global Tel*Link Corporation 2018-08-132027-08-16 jail MI Master Services Agreement:Genesee County master contract with GTL.pdf Genesee County GTL Amendment #2 signed.pdf Original contract called for video and electronic messaging service to be delivered through "flex kiosks." Amendment adds tablets and mail-scanning, as well as extending the term of the contract through 2027.
Kings Co. Jail (California) - multiple locations Solicitation Electronic messaging ("email"), Mail scanning, Money transfer, Release cards, Tablets, Telephone (voice calling), Video calling, Voicemail 2020-07-24 jail CA RFP No. 2020-58:2020 King County CA_RFP 2020-58 Inmate Communication Services - Original.pdf Includes "funding kiosks" (marked here as money transfer)
Klamath County Jail (Oregon) Proposal Electronic messaging ("email"), Mail scanning, Tablets, Telephone (voice calling), Text messaging (SMS), Video calling, Voicemail • Crown Correctional Telephone Inc. 2021-02-16 jail OR Corrections Communication Service:Klamath-Crown-bid.pdf Bid for phone & video service. Tablets, mail scanning, and other features are optional. This bid was not selected; winning bid (CPC/Consolidated Telecom) appears as separate entry in this database.
Proposal Electronic messaging ("email"), Mail scanning, Tablets, Telephone (voice calling), Video calling • Securus Technologies, LLC 2021-02-15 jail OR Corrections Communication Service:Klamath-Securus-bid.pdf Bid for phone/video; other services are optional add-ons. This bid was not selected; winning bid (CPC/Consolidated Telecom) appears as separate entry in this database.
Macomb County Jail (Michigan) Proposal Electronic messaging ("email"), Mail scanning, Tablets, Telephone (voice calling), Video calling • ICSolutions 2021-01-22 jail MI Proposal for Expansion of Inmate Telecommunication Services:Macomb County, MI - SIGNED contract.pdf ICSolutions is the incumbent provider; this proposal focuses on expanding offered services to include tablets, mail scanning, and increased commission payments. Signed contract amendment is included on the last 2 pages (and separately entered in this database with the earlier contract documents)
Contract Electronic messaging ("email"), Mail scanning, Tablets, Telephone (voice calling), Video calling • ICSolutions 2012-10-112026-10-10 jail MI Inmate Telephone Services Agreement:Macomb County ICSolutions Contract.pdf Macomb - 4th amdt.pdf Contract + 4 amendments.
Miami-Dade County Jails (Florida) - multiple locations Solicitation Electronic messaging ("email"), Mail scanning, Tablets, Telephone (voice calling), Video calling 2022 jail FL Request for Proposals No. 02194:2194_RFP_Detainee_Kiosk_3-1-22.pdf RFP for a "Detainee electronic communications and media solution" using tablets and shared kiosks.
New Mexico Corrections Department Proposal, Contract Mail scanning • Securus Technologies, LLC 2022-01-21 state_prison NM Purchase Order 77000-2201300087:NM-Securus-2022.pdf State purchase order for mail-scanning services, with vendor proposal attached. Proposal states that it was submitted on an unsolicited basis. Securus already provides other services to the Department, but submitted this proposal for mail-scanning as a new add-on service.
Proposal Mail scanning • Pigeonly Corrections 2022-01-18 state_prison NM Budgetary Price Proposal for a Subscription-Based Postal Mail Contraband Elimination Solution:NM-Pigeonly.pdf Proposal for mail-scanning service. It appears that Securus was selected instead of this vendor.
Proposal Mail scanning • MetaSource 2022-01-21 state_prison NM MetaSource Mail Digitization Services Budget Illustration:NM-MetaSource.pdf Proposal for mail-scanning service. It appears that Securus was selected instead of this vendor.
North Carolina Department of Public Safety Contract Mail scanning • TextBehind 2019-09-302020-09-30 state_prison NC Memorandum of Understanding:NC-TextBehind-2019.pdf
Contract Mail scanning • TextBehind 2021-07-012022-07-01 state_prison NC Memorandum of Understanding:NC-TextBehind-2021.pdf
Oakland County Jail (Michigan) - multiple locations Proposal, Contract Electronic messaging ("email"), Mail scanning, Tablets • Smart Communications Holding, Inc. 2020-08-122023-08-12 jail MI Contract Number 006119:Oakland_County_MI_SmartCommunications_contract.pdf Contract with portion of winning bidder's proposal attached.
Olmsted County Detention Center (Minnesota) - multiple locations Contract Electronic messaging ("email"), Mail scanning, Tablets, Telephone (voice calling), Video calling, Voicemail • Inmate Calling Solutions, LLC 2021-09-102024-12-05 jail MN Amendment No. 1 to the Inmate Telephone Services Agreement:Olmstead County - ICSolutions contract.pdf
Ottawa Co. Jail (Michigan) Solicitation, Proposal Electronic messaging ("email"), Mail scanning, Tablets, Telephone (voice calling), Video calling • Smart Communications Holding, Inc. 2021-03-19 jail MI Proposal: RFP 21-02:Ottawa_Smart.pdf RFP instructions with Smart Communications' proposal attached.
Contract Electronic messaging ("email"), Mail scanning, Tablets, Telephone (voice calling), Video calling • Smart Communications Holding, Inc. 2021-11-242024-12-31 jail MI Contract for Telecommunications, Tablets, and Additional Services:Ottawa Contract 1378 SMART COMMUNICATIONS Telecommunications Agreement.pdf Ottawa Exhibit B - Compensation 10.20.21 (final).pdf Ottawa Smart Communications - First Amendment - vendor signed 12.15.21.pdf Contract with attachment and one amendment. Note: Exhibit A to this contract is the vendor's proposal, which is entered separately in this database. Exhibit B is included as part of this entry.
Pennsylvania Department of Corrections Contract Mail scanning • Smart Communications Holding, Inc. 2018-09-042021-09-04 state_prison PA Agreement for Processing Inmate Postal Mail:PA-SmartCommunications-2018.pdf
Plymouth County House of Corrections & Jail (Massachusetts) Contract Mail scanning, Tablets, Telephone (voice calling), Voicemail • Securus Technologies, LLC 2018-03-012023-03-02 jail MA Commonwealth of Massachusetts - Standard Contract Form:plymouth_securus_nov_2018.pdf plymouth_securus_amendment_aug_2019.pdf plymouth_securus_amendment_oct_2020.pdf Contract includes tablets "At the SHeriff Office's Option." First amendment (Aug. 2019) adds mail scanning. Second amendment (Oct. 2020) adjusts pricing for ICE detainees due to Covid-19 pandemic.
Texas Department of Criminal Justice Contract Electronic messaging ("email"), Mail scanning, Release cards, Tablets • Securus Technologies, LLC 2021-01-122023-08-31 state_prison TX Contract 696-IT-21-23-C087:Securus_TDCJ_Contract_696-IT-21-23-C087.pdf Includes legal research app.
Washington County Jail (Minnesota) Proposal Electronic messaging ("email"), Mail scanning, Tablets, Telephone (voice calling), Video calling • Smart Communications Holding, Inc. 2020-01-15 jail MN Response to Request for Proposal: Inmate Telephone System:Smart Comm-Wash Co proposal_reduced.pdf Electronic law library and commissary hosting are included in bundled services.
Western Tidewater Regional Jail (Virginia) Proposal Mail scanning, Telephone (voice calling), Video calling, Voicemail • ICSolutions 2017-11-01 jail VA RFP No. 09182017-01:ICSolutions Western Tidewater Regional Jail, VA - Redacted RFP Response 11.01.2017.pdf Bid appears to have been for phone & video calling. Bid describes additional add-on services.
Wisconsin Department of Corrections Contract Mail scanning • TextBehind 2021-10-012022-09-30 state_prison WI Contract 410014-W22-RLH8289-GEN-01:WI-TextBehind.pdf
Wood Co. Jail (Texas) Contract Commissary, Electronic messaging ("email"), Inmate banking software , Mail scanning, Tablets, Telephone (voice calling), Text messaging (SMS), Video calling • T.W. Vending, Inc. • TKC TeleCom LLC 2021-07-012026-07-01 jail TX Jail Service Agreement:TURNKEY SERVICE AGREEMENT_FINAL v5.pdf TURNKEY TeleCom Agreement_v5.pdf 04-06-2021 Open records request form.pdf County provided this unexecuted contract in April 2021, before the effective date. Unclear if it was executed as-is or with further modifications. Contract includes optional add-on technology including electronic legal research.


Column explanations

Facility
The name of the correctional facility or system. Jail names come from the Bureau of Justice Statistics’ Census of Jails.
Type
Contract, solicitation, or other types of documents. One entry can include multiple types of documents.
Covered services
The types of services provided under the contract.
Vendors
The name that appears in the contract (omissions or minor variations in entity designations like “Inc.” or “LLC” are disregarded).
Document title and files
The specific name of the document, along with file name. We generally present file names as we receive them from the agency or source.
Remarks
Additional information to help users better understand unique aspects of the documents.
Date
When services were first provided under the contract.
Est. expiration date
Our best guess as to when the contract might expire. This is an estimate and should be treated as a guide towards the likely expiration date rather than a definitive statement that a contract will expire on a particular date.
Facility type
Correctional facilities are classified as: state prison, jail, federal prison, immigration detention, juvenile, tribal, mental health, military, or privately owned.

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