Correctional Contracts Library

Correctional Contracts Library documentation

This database contains documents about prison and jail purchases of goods and services (“procurement documents,” in technical terms). Our work has focused largely on communications and technology services, so the majority of documents in this database focus on this area, but other types of contracts are included as well. In addition to contracts, the database also includes procurement solicitations and other related documents.

The documents in this database come from various sources: open records requests, discovery in litigation or regulatory proceedings, other advocacy groups, and anonymous tips. In the remarks field, we’ve provided some information to help you better understand these documents, but if you have additional questions we encourage you to reach out to the appropriate jail, prison, or Department of Corrections.

Unless we need to reduce the size of a large document, files are generally posted in the same format we received them. This means that if we submit an open records request for a contract, and the agency provides the contract as ten separate files, it will probably appear in the database as one entry with ten subsidiary files. If we receive documents through a public records request, the file might contain a copy of the agency’s cover letter responding to the request.


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Database fields

We organize documents by facility, type, service, vendor, date, estimated expiration date, facility type, and state. We also provide additional information in the “remarks” field for some entries. Below is documentation on how we categorized information and what each field means.

Correctional facility

This field indicates the name of the facility that has entered into the contract:

  • For federal or state correctional or detention systems, we simply list the agency (e.g., Alabama Department of Corrections, Federal Bureau of Prisons).
  • For local jails, we use facility names from the Bureau of Justice Statistics Census of Jails.
  • Privately operated facilities are listed individually along with the location and the name of the operator (e.g., Adelanto ICE Processing Center (Adelanto, CA-Geo Group)

Document types

The database contains seven types of documents:

  • Solicitation: a document issued by a correctional facility or agency that wants to purchase goods or services. The document may be called a request for proposal, request for information, request for qualifications, or other similar names.
  • Proposal: a vendor’s written offer to provide services under contract (sometimes called a bid). These are usually submitted in response to a solicitation but can also be unsolicited.
  • Contract: an agreement where a correctional agency agrees to purchase goods or services from a vendor.
  • Commission report: a report showing sales volume for a given period (i.e., minutes of phone calls or items sold through a commissary). These reports often — but not always — include the site commission payments that the vendor pays to the correctional facility.
  • Bid evaluation: agency document listing proposals received for a given contract. The document may or may not score or rank the offers received.
  • Bid protest: a protest by an unsuccessful bidder challenging an agency’s decision to award a contract to another company. This category includes actual bid protests, administrative decisions, and court documents or rulings.
  • Miscellaneous: procurement-related documents that do not fit in the above categories

Some entries have multiple document types. For example, contracts frequently attach the vendor’s proposal as an exhibit — in these situations, the entry will be marked as both a Contract and a Proposal. If the agency’s request for proposals is also attached, it will be marked as a Solicitation as well. Another common example occurs when requests for proposals include historical call-volume reports so that bidders can anticipate the amount of revenue they might receive. In these situations, the entry will be coded as both a Solicitation and a Commission Report.

Covered Services

The database contains documents associated with 15 different kinds of services:

  • Commissary: this covers contracts for third-party management of a prison or jail commissary and contracts simply for purchasing inventory. Also included are contracts for companies that ship “care packages” ordered by families of incarcerated people.
  • Electronic messaging (“email”): text-based communication where the incarcerated user can send and receive written messages transmitted electronically. This category does not include messaging services that use SMS (this is a separate category below)
  • Facility management (private prison contracts): this covers contracts for the private management of an entire prison or jail. These contracts are not a focus of this database, but we include them when we come across them.
  • Facility management software: software used by correctional facilities to track incarcerated people admitted to, housed in, and released from the facility.
  • Food service: this category includes management of a correctional facility cafeteria and purchasing food for use in the cafeteria. This category does not include commissary services (this is a separate category above).
  • Healthcare services: professional medical care, whether rendered inside a facility or off-site.
  • Inmate banking software: management of trust accounts. This does not include money-transfer services (this is a separate category below).
  • Mail scanning: scanning or photocopying of incoming postal mail.
  • Money transfer: services that allow people to send money to an incarcerated friend or relative.
  • Release cards: prepaid debit cards issued to people when released from prison or jail.
  • Tablets: hand-held computer devices for use by incarcerated people. These devices might be shared or individually assigned, and they may be provided to incarcerated people “free,” for purchase, or for rental.
  • Telephone (voice calling): real-time audio communication, regardless of the hardware used.
  • Text messaging (SMS): written communication that the non-incarcerated user sends or receives on a mobile phone using SMS protocol.
  • Video calling: real-time communication that includes both audio and video, regardless of the hardware used.
  • Voicemail: incoming or outgoing voicemail

Many contracts cover multiple services that are “bundled” under one agreement negotiated by the correctional facility and vendor. In these situations, we code the record with all applicable services.

We code records with any services that were ever provided under the contract, even if this changes over time. For example, if a contract is initially for voice telephone service and a later amendment that adds video calling, the database record will be coded as voice telephone and video. Similarly, if the original contract was for voice telephone and video calling, but a later amendment removes the video calling, the contract will still be coded for both services.

Some contracts include specialized services not included on this list. These services may be noted in the “remarks” field.

Vendor name

We use the name that appears in the contract (omissions or minor variations in entity designations like “Inc.” or “LLC” are disregarded).

If a vendor name changes, either through a formal name change, or a merger/acquisition, we create a new vendor name and link the old one as an alias. WE also use aliases for corporate trade names (for example, “Turnkey Corrections” is a trade name used by T.W. Vending, Inc.)

For bid evaluation documents or joint-venture contracts, there may be more than one vendor listed.

What if I don’t see the company name I’m looking for?
The search menu only contains the primary name for each company. So, for example, if you want to search for Turnkey Corrections contracts, you will have to search under the primary name, T.W. Vending, Inc. If you don’t see the name you are interested in on the search menu, you can either use your browser’s find function (ctrl-F) or you can browse this table of all the aliases in our database (note this table includes companies for which we do not yet have documents).

Name Alias of
3CInteractive Securus Technologies, LLC
AMTEL ATN, Inc.
Archonix Systems, LLC Securus Technologies, LLC
Aventiv Securus Technologies, LLC
BellSouth AT&T
CTEL Consolidated Telecom
DSI-ITI, Inc. Global Tel*Link Corp.
Edovo Jail Education Solutions, Inc.
Evercom Systems, Inc. Securus Technologies, LLC
Food Express USA Union Supply Group, Inc.
FSH Communications, LLC Global Tel*Link Corp.
GTL Global Tel*Link Corp.
Legacy Inmate Communications Jail Education Solutions, Inc.
Legacy Inmate Solutions Jail Education Solutions, Inc.
Message Link Global Tel*Link Corp.
NCIC Inmate Communications Network Communications International Corp.
Primonics, Inc. Securus Technologies, LLC
Public Communications Services, Inc. Global Tel*Link Corp.
Renovo Global Tel*Link Corp.
SmartJailMail Smart Communications Holding, Inc.
Telmate, LLC Global Tel*Link Corp.
TKC TeleCom, LLC T.W. Vending, Inc.
T-NETIX, Inc. Securus Technologies, LLC
Touchpay Global Tel*Link Corp.
TurnKey Corrections T.W. Vending, Inc.
Value-Added Communications, Inc. Global Tel*Link Corp.

Dates

Document date is our best guess when services were first provided under the contract. If not specified, we use the last date that a party signed the contract.

  • For RFPs, we use the date of issuance if known (if not known, then we use the submission deadline).

Estimated expiration date is our best guess as to when the contract might expire, but it is just an estimate that should be treated as a guide toward the likely expiration date rather than a definitive statement that a contract did or will expire on a particular date. Additionally:

  • If a contract provides services from a beginning date to an end date, we will list the end date as the estimated expiration date. More commonly, contracts consist of a “base period” plus one or more optional “extension periods.” In these situations, if the contract is still in its base period when we enter it into this database, we typically list the end of the base period as the estimated expiration date. If the base period has ended, we will either list the end of the last extension period as the estimated expiration date or leave this field blank.
  • Correctional facilities and vendors often negotiate extensions of contract terms as part of an amendment. In these cases, we don’t always know about the amendment. But, if we have a copy of the amendment, we will list the amended expiration date as the estimated expiration date.
  • Correctional facilities and vendors sometimes informally agree to extend a contract without signing an amendment. In these cases, we might request a currently operative contract from an agency and receive an agreement that has already expired. In these situations, we will leave the estimated expiration date field blank and possibly make a note in the remarks field.

A date might be a specific day in YYYY-MM-DD format, or it could just be a year.

Facility type

Correctional facilities are classified as: state prison, jail, federal prison, immigration detention, juvenile, tribal, mental health, military, or privately owned.

Prisons and jails routinely contract with private companies to provide services, such as phone calls, money transfers, commissary, and release cards. Through our work to expose the worst practices in this industry, we’ve developed a robust database of contracts and other documents that spell out the terms of the agreements governments have with these companies. For the first time ever, we’ve put these documents together in one place so researchers, activists, policymakers, and journalists can build upon our work.

Have a document we don't? Submit it so we can review and post it.



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Facility Type Covered services Vendors DateEst. expiration date Facility typeState Document title and files Remarks
Anderson Co. Det. Fac. (Tennessee) Proposal Electronic messaging ("email"), Facility management software, Money transfer, Release cards, Telephone (voice calling), Voicemail • ICSolutions 2014-06-17 jail TN RFP No. 4490:Anderson County TN - bid (2014).pdf This bid responds to an RFP that appears to be for phone service only, but the proposal includes extensive information on the "Acess Corrections Product Suite" that covers many other types of services.
Benton Co. Det. Fac. (Arkansas) Contract Release cards • Keefe Commissary Network, LLC 2012-04-19 jail AR Agreement for Prepaid Debit Card Release:Exh 2 - Benton County (Keefe) Contract.pdf
Calhoun Co. Jail (Michigan) Contract Commissary, Electronic messaging ("email"), Money transfer, Release cards, Tablets, Telephone (voice calling), Video calling • Keefe Commissary Network, LLC • ICSolutions 2014-10-312024-10-31 jail MI Keefe and ICSolutions contracts:Calhoun County 2022_GovQA_Request_Inmate_Commissary_Services_Keefe_Contract.pdf Calhoun County 2022_GovQA_Request_Inmate_Payphones_ICSolutions_Contract.pdf
California Department of Corrections & Rehabilitation Proposal, Contract Money transfer, Release cards • JPay 2017-07-012022-06-30 state_prison CA Lockbox and Debit Card Services:C5607126 COMPLETE AGREEMENT_Original1.pdf C5607126_Amend 1.pdf C5607126_Amend 2.pdf C5607126_Successful Bid.pdf Contract covers lockbox service (for mailed payments), but not online money transfers. Includes vendor proposal, contract, and two amendments.
Cowlitz Co. Jail Annex (Washington) Proposal Commissary, Electronic messaging ("email"), Inmate banking software , Release cards • Trinity Services Group, Inc. 2013-07-16 jail WA Proposal for Commissary Service:Cowlitz Co (WA) Bid.pdf
Florida Department of Corrections Contract Money transfer, Release cards • JPay 2013-07-012016-06-30 state_prison FL Contract #C2763:FL DOC - JPay Contract (2013).pdf
Indiana Department of Correction Solicitation, Commission Report Electronic messaging ("email"), Money transfer, Release cards, Tablets, Video calling 2017-04-24 state_prison IN RFP 17-055: Tablet Based System of Delivering Digital Content and Electronic Services to Offenders in Correctional Facilities:Indiana RFP 17-055.pdf 055add7.pdf 055response.xlsx 055response2.xlsx 055response-3.2.3.pdf 055signin.pdf IDOC RFP 17-055 Attch I - Data Specs.doc IDOC RFP 17-055 Attch K - Jpay Transaction Data (2016).xlsx IDOC RFP 17-055 Q and A 2.xlsx IDOC RFP 17-055 Sample Contract.docx IDOC RFP 17-055 Technical Proposal Outline.docx Indiana RFP 17-055 Attch L.pdf Main document is "Indiana RFP 17-055.pdf." Attachment K includes detailed commission information from 2016
Contract Electronic messaging ("email"), Money transfer, Release cards, Tablets, Video calling • Global Tel*Link Corporation 2018-07-012027-01-31 state_prison IN Professional Services Contract EDS# D12-19-17055:113451-000 - GTL.pdf 38061-002 - GTL Amendment 1.pdf 38061-002 - GTL Amendment 2.pdf GTL also provides voice-calling services under a separate contract.
Jefferson County Detention Center (Texas) Contract Money transfer, Release cards, Telephone (voice calling), Video calling • Global Tel*Link Corporation 2014-05-052021-12-04 jail TX Inmate Telephone Service Agreement:Jefferson County GTL contract.pdf Jefferson County - GTL amendments 1 through 5.pdf Amendment No. 6 - Global TelLink Corporation.pdf
Jefferson County Jail (Missouri) Bid Evaluation Release cards, Telephone (voice calling) • Global TelLink • Securus Technologies, LLC • Legacy Inmate Communications • Protocall, LLC • Inmate Calling Solutions, LLC • Encartele, Inc. • Inmate Telephone Inc. • Trio Communications Inc. jail MO Bid Tabulation - Inmate Telephones:Jefferson County Missouri - bid tabulation.pdf Date of solicitation unknown
Kalamazoo Co. Jail (Michigan) Contract Electronic messaging ("email"), Money transfer, Release cards, Tablets, Telephone (voice calling), Video calling • Global Tel*Link Corporation 2020-11-092023-11-09 jail MI Master Services Agreement:Kalamazoo County GTL.pdf
Kent County Correctional Facility & Community Reentry Center (Michigan) Contract Commissary, Money transfer, Release cards • Keefe Commissary Network, LLC 2021-06-302024-06-30 jail MI Commissary Services Agreement:Kent County Commissary Agreement.pdf Includes Access Securepak package program
Kings Co. Jail (California) - multiple locations Solicitation Electronic messaging ("email"), Mail scanning, Money transfer, Release cards, Tablets, Telephone (voice calling), Video calling, Voicemail 2020-07-24 jail CA RFP No. 2020-58:2020 King County CA_RFP 2020-58 Inmate Communication Services - Original.pdf Includes "funding kiosks" (marked here as money transfer)
Contract Electronic messaging ("email"), Money transfer, Release cards, Tablets, Telephone (voice calling), Video calling, Voicemail • Securus Technologies, LLC 2021-04-012024-03-31 jail CA Inmate Communication Services Agreement:KC Response to CPRA Request dated August 3 2022.pdf 2022-08-12 - Kings County response.pdf Contract + 1 amendment. Includes lobby kiosks. Amendment adds certain security services to the contract.
Lancaster County Jail Complex (Nebraska) Solicitation, Contract Commissary, Inmate banking software , Money transfer, Release cards • Keefe Commissary Network, LLC 2021-06-042025-06-03 jail NE Contract Documents: County Corrections Commissary Services RFP #21-079:C-21-0380.pdf RFP is attached to contract. RFP covers both commissary & telecommunications, but communications contract is separate.
Solicitation Commissary, Inmate banking software , Money transfer, Release cards, Tablets, Telephone (voice calling), Video calling 2021-04-02 jail NE RFP 21-079:Lancaster County RFP C-21-0380.pdf Combined RFP that anticipates two-separate contracts: one for commissary & financial services, one for telecommunications
Marin Co. Jail (California) Contract Electronic messaging ("email"), Release cards, Tablets, Telephone (voice calling), Video calling • Global Tel*Link Corporation 2018-10-162025-10-06 jail CA First Amendment to Professional Services Contract:Marin_GTL_2022_Contract.pdf 22-399 Raher 8-8-22.pdf This is an amendment to a contract with an original effective date of 10/16/2018; the amendment changes some provisions and extends the term of the contract through 10/6/2025 with two 1-year option periods after that.
Minnesota Department of Corrections Contract Electronic messaging ("email"), Money transfer, Release cards, Tablets, Telephone (voice calling), Video calling • Global Tel*Link Corporation 2019-07-012024-06-30 state_prison MN Notification of Contract Award:Department of Corrections award letter and pricing list.pdf
Missouri Department of Corrections Proposal, Contract Release cards • JPay 2016-11-092018-02-28 state_prison MO Contract Amendment:JPay - Missouri release card contract.pdf Amendment adding release cards to contract. JPay's proposal is attached as an exhibit.
North Dakota Department of Corrections & Rehabilitation Contract Release cards • Xerox State & Local Solutions, Inc. 2017-05-01 state_prison ND Contract 420-10496:ND DOC contract.pdf Prepaid debit-card contract for multiple state agencies, including DOC.
Orange County Jails (California) - multiple locations Contract Electronic messaging ("email"), Money transfer, Release cards, Tablets, Telephone (voice calling), Video calling, Voicemail • Global Tel*Link Corporation 2022-03-212025-03-21 jail CA Contract No. MA-060-21011490:Orange_5-24-22 Executed Contract.pdf 2022-07-29 - Orange County response.pdf
Pennsylvania Department of Corrections Solicitation, Proposal, Contract, Bid Evaluation Money transfer, Release cards • JPay 2015-10-012025-10-01 state_prison PA Electronic Funds Transfer Services (RFP No. 15-IGWF-94):Jpay Contract 2015.pdf Contract with solicitation and winning bid attached. Bid evaluation is at page 239.
Solicitation Money transfer, Release cards 2015-02-18 state_prison PA RFP No. 14-IGWF-93: Electronic Funds Transfer:RFP.pdf 2008 Pilot Proj Presentation.pdf Addendum 1 - Answer to Questions 17 and 29 - EFT Transaction Types (3-13-15).xlsx Addendum 1 - Answer to Questions 17 and 29 EFT Figures 2013-14 (3-13-15).xlsx Addendum 1 Appx C.xls Addendum 1.pdf Addendum 2.pdf Addendum 3.pdf Addendum 4.pdf As noted in Addendum 4, this RFP was apparently terminated and replaced by a new solicitation. Extensive money-transfer volume information is included in the RFP.
Solicitation, Proposal, Contract Electronic messaging ("email"), Money transfer, Release cards • JPay 2010-05-01 state_prison PA Electronic Funds Transfer and Inmate E-Mail (RFP #08-IGWF-80):Jpay May 2010 contract.pdf Jpay 2010 Contract Amendment.pdf Contract with solicitation and vendor proposal attached + one amendment. At least part of this contract was superseded by a new contract with JPay in 2015.
Ramsey County Jails (Minnesota) - multiple locations Contract Release cards • Keefe Commissary Network, LLC 2011-10-19 jail MN Agreement for Prepaid Debit Card Release:Exh 1 - Ramsay County (Keefe) Contract.pdf
San Diego County Jails (California) - multiple locations Proposal, Contract Money transfer, Release cards, Telephone (voice calling), Video calling • Securus Technologies, LLC 2012-08-082022-08-06 jail CA Contract Number 542145:542145-00 Contract.pdf 542145-01 AMEND1.pdf CONTRACT_542145_Amendmen_02.pdf CONTRACT_542145_Amendmen_03.pdf CONTRACT_542145_Amendmen_05.pdf CONTRACT_542145_Amendmen_06.pdf CONTRACT_542145_Amendmen_07.pdf CONTRACT_542145_Amendmen_08.pdf CONTRACT_542145_Amendmen_09.pdf CONTRACT_542145_Amendmen_10.pdf CONTRACT_542145_Amendmen_11.pdf CONTRACT_542145_Amendmen_04.pdf Contract + 11 amendments. Original contract is for voice calling, with commissary ordering listed as an "optional add-on feature." Portions of Securus's bid are attached to the contract. Amendments are summarized as follows: Amendment 1 - relates to prepaid calls for Child Welfare Services personnel Amendment 2 - extends term through 2017 with additional option periods and adds video calling Amendment 3 - adds lobby kiosks Amendment 4 - adds additional money-transfer services Amendment 5 - modifies rates and commission structure Amendment 6 - changes fees and commissions for certain money-transfer services Amendment 7 - modifies rates and commission structure Amendment 8 - eliminates commissions on release cards Amendment 9 - extends contract term and modifies rates Amendment 10 - relates to lobby kiosks Amendment 11 - implements agency-sponsored calling
Santa Barbara County Jails (California) Solicitation Electronic messaging ("email"), Money transfer, Release cards, Tablets, Telephone (voice calling), Video calling, Voicemail 2018-03-01 jail CA RFP No. FY2018:Santa Barbara County (2018).pdf
Shasta Co. Jail (California) Contract Electronic messaging ("email"), Money transfer, Release cards, Tablets, Telephone (voice calling), Video calling • Global Tel*Link Corporation 2018-07-172021-07-17 jail CA Services Agreement:GTL SIGNED CONTRACT.pdf
St. Louis County - Department of Justice Services (Missouri) Solicitation Commissary, Money transfer, Release cards 2015-05-18 jail MO RFP 2015-6-JS:St Louis Co (MO) 2015 Commissary RFP.pdf
Texas Department of Criminal Justice Contract Electronic messaging ("email"), Mail scanning, Release cards, Tablets • Securus Technologies, LLC 2021-01-122023-08-31 state_prison TX Contract 696-IT-21-23-C087:Securus_TDCJ_Contract_696-IT-21-23-C087.pdf Includes legal research app.
Tulare County Jail (California) - multiple locations Solicitation Electronic messaging ("email"), Release cards, Tablets, Telephone (voice calling), Video calling 2020-09-09 jail CA RFP No. 20200909:2020 Tulare County CA RFP_ Services RFP - Original.pdf Several appendices are attached to the PDF (view the attachment tab in Adobe Acrobat to see these files)
Ulster County Jail (New York) Contract Commissary, Electronic messaging ("email"), Food service, Money transfer, Release cards • Trinity Services Group, Inc. 2018-11-012021-12-31 jail NY Agreement for Vendor Goods and Services:201812061434.pdf Ulster amendment _09-27-2018-133117 (002).pdf
West Virginia Division of Corrections and Rehabilitation Solicitation Money transfer, Release cards 2014 state_prison WV RFP COR61609: Inmate Banking Services:RFP.pdf Addendum 1.pdf Addendum 2.pdf Addendum 3 - Q and A.pdf Addendum 4.pdf Addendum 5 - Q and A.pdf Addendum 6 - site visits.pdf Addendum 7 - est quantities (pre revisino).pdf Addendum 8 - estimated quantities.pdf Responsive proposals are available as separate entries. Unknown which proposal was selected.
Proposal Money transfer, Release cards • Global Tel*Link Corporation 2014-04-15 state_prison WV COR61609: Inmate Banking Services:GTL Bid_reduced.pdf One of several bids; unknown which bidder was selected.
Proposal Money transfer, Release cards • JPay 2014-04-08 state_prison WV COR61609: Inmate Banking Services:JPay Bid.pdf One of several bids; unknown which bidder was selected.
Proposal Money transfer, Release cards • Keefe Commissary Network, LLC state_prison WV COR61609: Inmate Banking Services:Keefe pricing schedule.pdf Pricing schedule from a bid; unknown which bidder was selected.
Proposal Money transfer, Release cards • Tech Friends Inc. 2014-04-10 state_prison WV COR61609: Inmate Banking Services:TechFriends bid.pdf One of several bids; unknown which bidder was selected.
Proposal Money transfer, Release cards • Touchpay 2014-04-15 state_prison WV COR61609: Inmate Banking Services:TouchPay bid.pdf One of several bids; unknown which bidder was selected.
Proposal Inmate banking software , Money transfer, Release cards • Keefe Commissary Network, LLC 2014-04-10 state_prison WV Bid - Solicitation No. COR61609:WV-Keefe-FinancialBid.pdf


Column explanations

Facility
The name of the correctional facility or system. Jail names come from the Bureau of Justice Statistics’ Census of Jails.
Type
Contract, solicitation, or other types of documents. One entry can include multiple types of documents.
Covered services
The types of services provided under the contract.
Vendors
The name that appears in the contract (omissions or minor variations in entity designations like “Inc.” or “LLC” are disregarded).
Document title and files
The specific name of the document, along with file name. We generally present file names as we receive them from the agency or source.
Remarks
Additional information to help users better understand unique aspects of the documents.
Date
When services were first provided under the contract.
Est. expiration date
Our best guess as to when the contract might expire. This is an estimate and should be treated as a guide towards the likely expiration date rather than a definitive statement that a contract will expire on a particular date.
Facility type
Correctional facilities are classified as: state prison, jail, federal prison, immigration detention, juvenile, tribal, mental health, military, or privately owned.

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