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Correctional Contracts Library

Correctional Contracts Library documentation

This database contains documents about prison and jail purchases of goods and services (“procurement documents,” in technical terms). Our work has focused largely on communications and technology services, so the majority of documents in this database focus on this area, but other types of contracts are included as well. In addition to contracts, the database also includes procurement solicitations and other related documents.

The documents in this database come from various sources: open records requests, discovery in litigation or regulatory proceedings, other advocacy groups, and anonymous tips. In the remarks field, we’ve provided some information to help you better understand these documents, but if you have additional questions we encourage you to reach out to the appropriate jail, prison, or Department of Corrections.

Unless we need to reduce the size of a large document, files are generally posted in the same format we received them. This means that if we submit an open records request for a contract, and the agency provides the contract as ten separate files, it will probably appear in the database as one entry with ten subsidiary files. If we receive documents through a public records request, the file might contain a copy of the agency’s cover letter responding to the request.


Do you have documents you’d like to submit?

We accept new submissions for inclusion in this database. If you have a small number of files, you can email them directly. If you have a large number of files, please use this form to send us a message describing the type and amount of information you have, and we’ll get back to you.


Database fields

We organize documents by facility, type, service, vendor, date, estimated expiration date, facility type, and state. We also provide additional information in the “remarks” field for some entries. Below is documentation on how we categorized information and what each field means.

Correctional facility

This field indicates the name of the facility that has entered into the contract:

  • For federal or state correctional or detention systems, we simply list the agency (e.g., Alabama Department of Corrections, Federal Bureau of Prisons).
  • For local jails, we use facility names from the Bureau of Justice Statistics Census of Jails.
  • Privately operated facilities are listed individually along with the location and the name of the operator (e.g., Adelanto ICE Processing Center (Adelanto, CA-Geo Group)

Document types

The database contains seven types of documents:

  • Solicitation: a document issued by a correctional facility or agency that wants to purchase goods or services. The document may be called a request for proposal, request for information, request for qualifications, or other similar names.
  • Proposal: a vendor’s written offer to provide services under contract (sometimes called a bid). These are usually submitted in response to a solicitation but can also be unsolicited.
  • Contract: an agreement where a correctional agency agrees to purchase goods or services from a vendor.
  • Commission report: a report showing sales volume for a given period (i.e., minutes of phone calls or items sold through a commissary). These reports often — but not always — include the site commission payments that the vendor pays to the correctional facility.
  • Bid evaluation: agency document listing proposals received for a given contract. The document may or may not score or rank the offers received.
  • Bid protest: a protest by an unsuccessful bidder challenging an agency’s decision to award a contract to another company. This category includes actual bid protests, administrative decisions, and court documents or rulings.
  • Miscellaneous: procurement-related documents that do not fit in the above categories

Some entries have multiple document types. For example, contracts frequently attach the vendor’s proposal as an exhibit — in these situations, the entry will be marked as both a Contract and a Proposal. If the agency’s request for proposals is also attached, it will be marked as a Solicitation as well. Another common example occurs when requests for proposals include historical call-volume reports so that bidders can anticipate the amount of revenue they might receive. In these situations, the entry will be coded as both a Solicitation and a Commission Report.

Covered Services

The database contains documents associated with 15 different kinds of services:

  • Commissary: this covers contracts for third-party management of a prison or jail commissary and contracts simply for purchasing inventory. Also included are contracts for companies that ship “care packages” ordered by families of incarcerated people.
  • Electronic messaging (“email”): text-based communication where the incarcerated user can send and receive written messages transmitted electronically. This category does not include messaging services that use SMS (this is a separate category below)
  • Facility management (private prison contracts): this covers contracts for the private management of an entire prison or jail. These contracts are not a focus of this database, but we include them when we come across them.
  • Facility management software: software used by correctional facilities to track incarcerated people admitted to, housed in, and released from the facility.
  • Food service: this category includes management of a correctional facility cafeteria and purchasing food for use in the cafeteria. This category does not include commissary services (this is a separate category above).
  • Healthcare services: professional medical care, whether rendered inside a facility or off-site.
  • Inmate banking software: management of trust accounts. This does not include money-transfer services (this is a separate category below).
  • Mail scanning: scanning or photocopying of incoming postal mail.
  • Money transfer: services that allow people to send money to an incarcerated friend or relative.
  • Release cards: prepaid debit cards issued to people when released from prison or jail.
  • Tablets: hand-held computer devices for use by incarcerated people. These devices might be shared or individually assigned, and they may be provided to incarcerated people “free,” for purchase, or for rental.
  • Telephone (voice calling): real-time audio communication, regardless of the hardware used.
  • Text messaging (SMS): written communication that the non-incarcerated user sends or receives on a mobile phone using SMS protocol.
  • Video calling: real-time communication that includes both audio and video, regardless of the hardware used.
  • Voicemail: incoming or outgoing voicemail

Many contracts cover multiple services that are “bundled” under one agreement negotiated by the correctional facility and vendor. In these situations, we code the record with all applicable services.

We code records with any services that were ever provided under the contract, even if this changes over time. For example, if a contract is initially for voice telephone service and a later amendment that adds video calling, the database record will be coded as voice telephone and video. Similarly, if the original contract was for voice telephone and video calling, but a later amendment removes the video calling, the contract will still be coded for both services.

Some contracts include specialized services not included on this list. These services may be noted in the “remarks” field.

Vendor name

We use the name that appears in the contract (omissions or minor variations in entity designations like “Inc.” or “LLC” are disregarded).

If a vendor name changes, either through a formal name change, or a merger/acquisition, we create a new vendor name and link the old one as an alias. WE also use aliases for corporate trade names (for example, “Turnkey Corrections” is a trade name used by T.W. Vending, Inc.)

For bid evaluation documents or joint-venture contracts, there may be more than one vendor listed.

What if I don’t see the company name I’m looking for?
The search menu only contains the primary name for each company. So, for example, if you want to search for Turnkey Corrections contracts, you will have to search under the primary name, T.W. Vending, Inc. If you don’t see the name you are interested in on the search menu, you can either use your browser’s find function (ctrl-F) or you can browse this table of all the aliases in our database (note this table includes companies for which we do not yet have documents).

Name Alias of
3CInteractive Securus Technologies, LLC
AMTEL ATN, Inc.
Archonix Systems, LLC Securus Technologies, LLC
Aventiv Securus Technologies, LLC
BellSouth AT&T
CTEL Consolidated Telecom
DSI-ITI, Inc. Global Tel*Link Corp.
Edovo Jail Education Solutions, Inc.
Evercom Systems, Inc. Securus Technologies, LLC
Food Express USA Union Supply Group, Inc.
FSH Communications, LLC Global Tel*Link Corp.
GTL Global Tel*Link Corp.
Legacy Inmate Communications Jail Education Solutions, Inc.
Legacy Inmate Solutions Jail Education Solutions, Inc.
Message Link Global Tel*Link Corp.
NCIC Inmate Communications Network Communications International Corp.
Primonics, Inc. Securus Technologies, LLC
Public Communications Services, Inc. Global Tel*Link Corp.
Renovo Global Tel*Link Corp.
SmartJailMail Smart Communications Holding, Inc.
Telmate, LLC Global Tel*Link Corp.
TKC TeleCom, LLC T.W. Vending, Inc.
T-NETIX, Inc. Securus Technologies, LLC
Touchpay Global Tel*Link Corp.
TurnKey Corrections T.W. Vending, Inc.
Value-Added Communications, Inc. Global Tel*Link Corp.

Dates

Document date is our best guess when services were first provided under the contract. If not specified, we use the last date that a party signed the contract.

  • For RFPs, we use the date of issuance if known (if not known, then we use the submission deadline).

Estimated expiration date is our best guess as to when the contract might expire, but it is just an estimate that should be treated as a guide toward the likely expiration date rather than a definitive statement that a contract did or will expire on a particular date. Additionally:

  • If a contract provides services from a beginning date to an end date, we will list the end date as the estimated expiration date. More commonly, contracts consist of a “base period” plus one or more optional “extension periods.” In these situations, if the contract is still in its base period when we enter it into this database, we typically list the end of the base period as the estimated expiration date. If the base period has ended, we will either list the end of the last extension period as the estimated expiration date or leave this field blank.
  • Correctional facilities and vendors often negotiate extensions of contract terms as part of an amendment. In these cases, we don’t always know about the amendment. But, if we have a copy of the amendment, we will list the amended expiration date as the estimated expiration date.
  • Correctional facilities and vendors sometimes informally agree to extend a contract without signing an amendment. In these cases, we might request a currently operative contract from an agency and receive an agreement that has already expired. In these situations, we will leave the estimated expiration date field blank and possibly make a note in the remarks field.

A date might be a specific day in YYYY-MM-DD format, or it could just be a year.

Facility type

Correctional facilities are classified as: state prison, jail, federal prison, immigration detention, juvenile, tribal, mental health, military, or privately owned.

Prisons and jails routinely contract with private companies to provide services, such as phone calls, money transfers, commissary, and release cards. Through our work to expose the worst practices in this industry, we’ve developed a robust database of contracts and other documents that spell out the terms of the agreements governments have with these companies. For the first time ever, we’ve put these documents together in one place so researchers, activists, policymakers, and journalists can build upon our work.



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Facility Type Covered services Vendors DateEst. expiration date Facility typeState Document title and files Remarks
Barnstable County Correctional Facility (Massachusetts) Contract Electronic messaging ("email"), Tablets, Telephone (voice calling), Video calling, Voicemail • Securus Technologies, LLC 2020-05-142028-03-02 jail MA Commonwealth of Massachusetts - Standard Contract Form:barnstable_securus_contract.pdf barnstable_amendment_14cents_august2021.pdf Contract + amendment lowering rate to 14 cents per minute
Solicitation, Commission Report, Bid Evaluation Telephone (voice calling), Video calling • Securus Technologies, LLC • Global Tel*Link Corporation • ICSolutions • Legacy Inmate Communications 2017 jail MA Request for Response for an Inmate Communication System:Inmate Communication System RFR 2017.pdf INMATE~2.PDF Vendor Evaluations 2017.pdf Solicitation, plus vendor Q&A documents, plus bid evaluation documents. Securus was the successful bidder. Solicitation includes historical commission data.
Proposal Telephone (voice calling), Video calling • Global Tel*Link Corporation 2017-07-24 jail MA Inmate Communication System:BarnstableMA_GTL_Proposal part 1.pdf BarnstableMA_GTL_Proposal part 2.pdf GTL 2017 Commission Proposal.pdf Main bid is split into 2 files due to size. GTL was not the winning bidder.
Berkshire Co. Jail & House of Corr. (Massachusetts) Contract Electronic messaging ("email"), Tablets, Telephone (voice calling) • Securus Technologies, LLC 20202028-03-02 jail MA Statement of Work:berkshire_county_securus_contract_june_2020_to_mar_2028.pdf berkshire_amendment_14cents_august2021.pdf Original contract probably consists of additional parts that were not provided. Amendment lowers voice calling rate to 14 cents per minute.
Bristol County House of Corrections, Jail, & Female Facility (Massachusetts) Contract Electronic messaging ("email"), Tablets, Telephone (voice calling), Voicemail • Securus Technologies, LLC 2020-08-062028-03-02 jail MA Statement of Work:bristol_securus_contract.pdf
Dukes Co. Jail & House of Corr. (Massachusetts) Contract Telephone (voice calling) • Securus Technologies, LLC 2012-12-17 jail MA Master Services Agreement:dukes_contract_2012.pdf
Essex County Jails (Massachusetts) - multiple locations Contract Electronic messaging ("email"), Tablets, Telephone (voice calling), Video calling • Securus Technologies, LLC 2019-07-012028-03-02 jail MA Commonwealth of Massachusetts - Standard Contract Form:essex_contract_sep2019_to_mar2023.pdf
Hampden County Jails (Massachusetts) - multiple locations Contract Telephone (voice calling) • Global Tel*Link Corporation 2012-08-272018-07-31 jail MA Commonwealth of Massachusetts - Standard Contract Form:hampden_gtl_contract_thru_jul_31_2018.pdf This is an original contract and a series of extensions.
Contract Telephone (voice calling) • Inmate Calling Solutions, LLC 2018-10-012022-09-30 jail MA Commonwealth of Massachusetts - Standard Contract Form:hampden_contract_2018_to_2021.pdf hampden_contract_extension_Nov_2021.pdf Contract + amendment extending the term.
Hampshire Co. Jail & House of Corr. (Massachusetts) Contract Telephone (voice calling), Voicemail • ICSolutions 2015-12-152015-12-14 jail MA Inmate Telephone Service Agreement:hampshire_contract_2015.pdf hampshire_county_extension.pdf Original contract + agreement to extend the term on a month-to-month basis. This was replaced by a new contract with the same company in 2020 (see separate entry in this database).
Contract Tablets, Telephone (voice calling), Voicemail • Inmate Calling Solutions, LLC 2020-11-152023-11-15 jail MA Agreement Terms:hampshire_contract_2020.pdf
Massachusetts Department of Correction Solicitation, Commission Report Telephone (voice calling) 2017 state_prison MA Request for Response For a Secure Inmate Calling System and Related Services COMMBUYS Bid Number: RFR - BD-18-1044-EPS17-EPS1-19423:BD-18-1044-EPS17-EPS1-19423_2017 08 30 RFR Inmate Calling System COMMBUYS posted-1.doc (1).doc 2017 09 28 RFR Inmate Calling System Amendment Six.doc 2017 10 10 Site Visits Vendor Attendance List Amendment Seven.docx 2017 10 13 Site Visits Questions and Answers.xlsx 2017 10 24 COST TABLES FORM Amendment Ten.docx Amendment Six 2017 09 28 Inmate Calling System and Related Services Bidder Conference 20170921 Post Attachment A RFR Required Specifications for Commodities And Services~1.doc Attachment B RFR Required Specifications for Information Technology.doc Attachment D 103 DOC 225.pdf Attachment E Current Inmate Call Volume and Commission History.doc COST TABLES FORM.docx Main document is "BD-18-1044-EPS17-EPS1-19423_2017 08 30 RFR Inmate Calling System COMMBUYS posted-1.doc," remaining docs are attachments. Attachment E includes historic call volume & commission data from FY 2015 through 2017
Solicitation Telephone (voice calling) 2017-08-30 state_prison MA Request for Response No. RFR-BD-18-1044-EPS17-EPS1-19423:ma_doc_bd-18-1044-eps17-eps1-19423_2017_08_30_rfr_inmate_calling_system.doc
Proposal Telephone (voice calling), Video calling • Securus Technologies, LLC 2017-11-28 state_prison MA Response to RFR-BD-18-1044-EPS17-EPS1-19423:ma_doc_cost_tables.pdf This appears to have been the successful bid for this solicitation.
Contract Telephone (voice calling), Video calling • Securus Technologies, LLC 2018-12-312028-03-02 state_prison MA Various amendments:doc_securus_amendment_dec31_2018 Redacted.pdf ma_doc_amendment5.pdf ma_doc_amendment7.pdf doc_feb_2020_rate_hike.pdf A series of amendments to the Securus-Mass. DOC contract. Amendment 1 eliminates variable site commissions and provides for a fixed $2.5 million annual payments to the DOC. Amendment 2 is not available. Amendments 3-4 (same document) increase voice-calling rates and provide for video-calling service at the civil commitment facility, respectively. Amendment 5 addresses service at the civil commitment facility in Plymouth County. Amendment 6 is not available. Amendment 7 expands video-calling service within the DOC system and modifies video rates.
Middlesex Co. Jail & House of Corr. (Massachusetts) Contract Telephone (voice calling) • Securus Technologies, LLC 2018-08-012025-06-30 jail MA Commonwealth of Massachusetts - Standard Contract Form:middlesex_securus_contracts from 2020.pdf middlesex_amendment_14cents_august2021.pdf Middlesex_2021_amendment.pdf Contract + 2 amendments. Full statement of work is not included, so unclear if other services beside voice calling are included.
Middlesex Jail (Massachusetts) Commission Report Telephone (voice calling), Video calling • Securus Technologies, LLC 2022 jail MA Call Commission Report:Middlesex_County_Securus_Commission_8_2021_2_2022.pdf Phone and video commission reports for August 2021 through February 2022
Norfolk Sheriffs Office (Massachusetts) Contract, Commission Report Telephone (voice calling) • Securus Technologies, LLC 2019-12-092023-03-02 jail MA Commonwealth of Massachusetts - Standard Contract Form:norfolk_securus_contract.pdf norfolk_contract_14cents_2021.pdf Contract + amendments. Original contract includes monthly commission data from 2020. There may be some duplicate copies of some documents in the two files.
Plymouth County House of Corrections & Jail (Massachusetts) Contract Mail scanning, Tablets, Telephone (voice calling), Voicemail • Securus Technologies, LLC 2018-03-012023-03-02 jail MA Commonwealth of Massachusetts - Standard Contract Form:plymouth_securus_nov_2018.pdf plymouth_securus_amendment_aug_2019.pdf plymouth_securus_amendment_oct_2020.pdf Contract includes tablets "At the SHeriff Office's Option." First amendment (Aug. 2019) adds mail scanning. Second amendment (Oct. 2020) adjusts pricing for ICE detainees due to Covid-19 pandemic.
Suffolk Co. Jail (Massachusetts) - multiple locations Contract, Commission Report Electronic messaging ("email"), Tablets, Telephone (voice calling), Video calling • Securus Technologies, LLC 2019-08-012028-03-02 jail MA Commonwealth of Massachusetts - Standard Contract Form:suffolk_contract_aug2019_mar2023.pdf suffolk_amendment_14cents_august2021.pdf Contract + several amendments. First file includes three amendments plus monthly commission revenue for 2020. Second file includes fourth amendment modifying rates.
Worcester County Jail & House of Corrections (Massachusetts) Contract Electronic messaging ("email"), Tablets, Telephone (voice calling), Video calling • Securus Technologies, LLC 2019-10-102028-03-02 jail MA Commonwealth of Massachusetts - Standard Contract Form:worcester_securus_contract.pdf worcester_amendment_14cents_july2021.pdf Contract + amendment modifying rates


Column explanations

Facility
The name of the correctional facility or system. Jail names come from the Bureau of Justice Statistics’ Census of Jails.
Type
Contract, solicitation, or other types of documents. One entry can include multiple types of documents.
Covered services
The types of services provided under the contract.
Vendors
The name that appears in the contract (omissions or minor variations in entity designations like “Inc.” or “LLC” are disregarded).
Document title and files
The specific name of the document, along with file name. We generally present file names as we receive them from the agency or source.
Remarks
Additional information to help users better understand unique aspects of the documents.
Date
When services were first provided under the contract.
Est. expiration date
Our best guess as to when the contract might expire. This is an estimate and should be treated as a guide towards the likely expiration date rather than a definitive statement that a contract will expire on a particular date.
Facility type
Correctional facilities are classified as: state prison, jail, federal prison, immigration detention, juvenile, tribal, mental health, military, or privately owned.

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